<div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small">Every once in a blue moon, you find those gems in customer service. Back when I had DSL, and it was quitting every 24-48 hours, I managed to catch one really helpful, knowledgable woman who was great at doing everything on AT&T's side first, which was almost always the issue.<br><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Apr 30, 2015 at 8:36 AM, Lightner, Jeff <span dir="ltr"><<a href="mailto:JLightner@dsservices.com" target="_blank">JLightner@dsservices.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">I was completely shocked earlier this week. I called Comcast about an issue with my cable TV service and they solved it in less than 10 minutes without asking me a thousand inane questions. The woman that took the call heard what I said and addressed the problem as reported. If all call centers had people like her answering the phone the world would be a better place.<br>
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-----Original Message-----<br>
From: <a href="mailto:ale-bounces@ale.org">ale-bounces@ale.org</a> [mailto:<a href="mailto:ale-bounces@ale.org">ale-bounces@ale.org</a>] On Behalf Of DJ-Pfulio<br>
Sent: Wednesday, April 29, 2015 8:39 PM<br>
To: Atlanta Linux Enthusiasts<br>
Subject: Re: [ale] Web - Live Chat<br>
<br>
As a customer, I hate those. Perhaps is it just that with Comcast Residential it is the easiest way to get any bad support. Always felt like they were handling 20 other people concurrently.<br>
<br>
OTOH, with IRC and my own client, support is fantastic. I don't have to enable java/javascript on 30 6th-party websites just to get help.<br>
<br>
<br>
On 04/29/2015 06:22 PM, Sergio Chaves wrote:<br>
> Hmmm... Ok.<br>
> I will try to be more specific. Please keep in mind that I, myself, am<br>
> being exposed to it for the first time.<br>
> Basically, what I am trying to accomplish is Tech Support via Chat.<br>
> Just like when you chat "live" with Dell or any other vendor when<br>
> purchasing an item or getting support for an item.<br>
> 01 - Click on Chat Link<br>
> 02 - Enter name and reason for chatting<br>
> 03 - Start conversation<br>
> 04 - No clients needed to accomplish 01,02, and 03.<br>
> 05 - Host will be local.<br>
><br>
> Again, the closest thing I found to what I think I need was the java<br>
> based Chat apps on the previous link.<br>
> Am I making better sense now?<br>
><br>
> Thanks in advance for all the help.<br>
> I will take a look tomorrow at all the options sent so far .<br>
><br>
> Sergio<br>
><br>
><br>
> On Wed, Apr 29, 2015 at 4:54 PM, Brian Mathis<br>
> <<a href="mailto:brian.mathis%2Bale@betteradmin.com">brian.mathis+ale@betteradmin.com</a> <mailto:<a href="mailto:brian.mathis%2Bale@betteradmin.com">brian.mathis+ale@betteradmin.com</a>>> wrote:<br>
><br>
> Don't implement anything new using java applets.<br>
><br>
> A big question is what will it be used for? Is it for internal<br>
> communication, one on one, group chats, or do you want to be able to connect<br>
> customers to "the next available representative", for example? Do you have<br>
> control over the web browsers, or do you need to be able to reach the widest<br>
> possible audience?<br>
><br>
> Just saying "web chat" does not give enough information to be able to<br>
> answer, since there are many different scenarios and the details make a<br>
> difference.<br>
><br>
><br>
> ❧ Brian Mathis<br>
> @orev<br>
><br>
><br>
> On Wed, Apr 29, 2015 at 2:38 PM, Sergio Chaves <<a href="mailto:sergio.chaves@gmail.com">sergio.chaves@gmail.com</a><br>
> <mailto:<a href="mailto:sergio.chaves@gmail.com">sergio.chaves@gmail.com</a>>> wrote:<br>
><br>
> All,<br>
> I have been tasked with implementing a Live Web Chat for my employer. It<br>
> must be 100% web based. No need for clients like Pidgin, etc., just web.<br>
> I have looked at some java chat programs out there but everything seems<br>
> old and with no maintenance on the code.<br>
> Here is where I have been looking at:<br>
> <a href="http://java-source.net/open-source/chat-servers" target="_blank">http://java-source.net/open-source/chat-servers</a><br>
><br>
> Can anybody point me in the right direction.<br>
><br>
> Thanks<br>
<br>
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</blockquote></div><br><br clear="all"><br>-- <br><div class="gmail_signature">Pete Hardie<br>--------<br>Better Living Through Bitmaps</div>
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