<p dir="ltr"><br>
On Dec 31, 2014 4:57 PM, "Dustin Strickland" <<a href="mailto:dustin.h.strickland@gmail.com">dustin.h.strickland@gmail.com</a>> wrote:<br>
><br>
> Sorry, I only do residential so I'm not familiar with business account<br>
> policy. I can say that I see no reason why they would be unable to do<br>
> this; they should just be able to do it by MAC address, however that<br>
> does not mean that they will. Perhaps if you get to the right<br>
> person/department, someone will be able to handle that(I realize people<br>
> get thrown around in the call queues to sometimes arbitrary departments;<br>
> earlier today I spoke with a lady who had been on the phone for 3 hours<br>
> with multiple unknown departments for a simple network key retrieval,<br>
> which I was able to do in ~3 minutes). I say keep bugging them about it.<br>
><br>
> On 12/26/2014 07:40 AM, Horkan Smith wrote:<br>
> > Any thoughts on how to support static IP addresses w/ Comcast Biz and a customer-owned modem? The last I heard from Comcast, they still required you lease a modem for statics....<br>
> ><br>
> > thanks!<br>
> > horkan<br>
> ><br>
> > p.s. Happy Boxing Day!<br>
> ><br>
> > On Thu, Dec 25, 2014 at 09:27:50PM -0500, Dustin Strickland wrote:<br>
> >> I am a contractor who handles home networking support for Comcast. Sorry<br>
> >> to hear about your issues, first-off. I get many customers transferred<br>
> >> to me from other departments who have been misinformed about equipment,<br>
> >> charges, technician appointments being made, and all manner of other<br>
> >> things. I don't know who told you what or why, but it's wrong unless<br>
> >> policy has changed recently(I haven't been doing this for very long).<br>
> >> You shouldn't see any charges on your bill related to bridge mode. As<br>
> >> far as policy in my department goes, we can enable bridge mode for you<br>
> >> with no associated charges, and we can disable it. For any<br>
> >> troubleshooting/configuration beyond that pertaining to bridge mode, we<br>
> >> would refer you to a third party who *will* charge a fee(though surely<br>
> >> no one in ALE needs their help :P). Any other CC customers beware,<br>
> >> bridge mode can cause serious problems on Technicolor gateways and I<br>
> >> would strongly advise you not try it. Also be aware, you can buy your<br>
> >> own DOCSIS 2 or 3 modem/gateway to use rather than the Comcast-supplied<br>
> >> equipment.<br>
> >><br>
> >> On 12/24/2014 11:19 PM, Scott Castaline wrote:<br>
> >>> I in the past have brought up the discussion of attempting to get<br>
> >>> Comcast support to put the above device into bridged mode. I very often<br>
> >>> would have mixed results in doing that. Sometimes it took 3 to 4 calls<br>
> >>> to get it done each time being told that there would be an $80 charge to<br>
> >>> do so. I would keep on escalating it until I would all but 2 times get<br>
> >>> credited for the charge. What usually would happen is I would finally<br>
> >>> get them to do the deed and a month or so later the AP would be<br>
> >>> re-enabled and then the battle would start all over again. More recently<br>
> >>> this was causing ntp not to sync my routers clock (ASUS RT-AC66U).<br>
> >>> Recently we had bought one of those smart-tvs and I decided to go ahead<br>
> >>> to set it up. I was able to get it to connect to my router through<br>
> >>> wireless but no internet access. I kind of figured that my current<br>
> >>> set-up of having my router's WAN port connected to one of Xfinity's LAN<br>
> >>> ports on their AP was the culprit. In preparation for battle with<br>
> >>> Comcast support I kept going through their interface to see if there was<br>
> >>> something that might help. With last nights storms I decided to unplug<br>
> >>> everything and start on it today. I was pleasantly surprised when I<br>
> >>> logged into their AP and found a new UI with a softswitch to put the<br>
> >>> damned thing into bridged mode and much to my surprise it did just that.<br>
> >>> It actually worked (who says miracles don't happen anymore). So now my<br>
> >>> router is very happy since ntp is syncing and wife is happy watching<br>
> >>> NetFlix, and whatever else the tv has access to. So as they say "Happy<br>
> >>> wife means happy life!" and my life just got real happy. I thought I<br>
> >>> would through this out there for those of you that have Comcast are not<br>
> >>> aware of this yet. Also those that are, do you know if I'll wind up with<br>
> >>> a surprise $80 charge on my bill?<br>
> >>><br>
> >>> Merry Christmas to all an d a Happy New year.<br>
> >></p>
<p dir="ltr">I've had my comcast modem in bridge mode since I got it about a year ago. Never had any problem with it except for some brief on-again off-agin outages for a couplr of days which was straightened out fairly quickly once I got beyond the non- tech support staff and was actually connected to someone who actually knew more than "reset your router"... heh.</p>