<p dir="ltr">just an FYI you can request a standalone modem, with no router or wifi abilities (ie always in bridge mode) on Comcast biz. I would assume the same on residential. I have a Ubee something or other and it's docsis 3 and only has one ethernet port which hands out my public IP. this won't work if you have Comcast digital voice obviously. </p>
<p dir="ltr">there is also a dedicated number for requesting bridge mode that you can find online, I don't know it offhand, but I've used it plenty of times when I had residential and they turn off wifi and place your device into bridge mode without any hassle. </p>
<p dir="ltr">Sent from my mobile. Please excuse the brevity, spelling, and punctuation. </p>
<div class="gmail_quote">On Dec 25, 2014 9:30 PM, "Dustin Strickland" <<a href="mailto:dustin.h.strickland@gmail.com">dustin.h.strickland@gmail.com</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">I am a contractor who handles home networking support for Comcast. Sorry<br>
to hear about your issues, first-off. I get many customers transferred<br>
to me from other departments who have been misinformed about equipment,<br>
charges, technician appointments being made, and all manner of other<br>
things. I don't know who told you what or why, but it's wrong unless<br>
policy has changed recently(I haven't been doing this for very long).<br>
You shouldn't see any charges on your bill related to bridge mode. As<br>
far as policy in my department goes, we can enable bridge mode for you<br>
with no associated charges, and we can disable it. For any<br>
troubleshooting/configuration beyond that pertaining to bridge mode, we<br>
would refer you to a third party who *will* charge a fee(though surely<br>
no one in ALE needs their help :P). Any other CC customers beware,<br>
bridge mode can cause serious problems on Technicolor gateways and I<br>
would strongly advise you not try it. Also be aware, you can buy your<br>
own DOCSIS 2 or 3 modem/gateway to use rather than the Comcast-supplied<br>
equipment.<br>
<br>
On 12/24/2014 11:19 PM, Scott Castaline wrote:<br>
> I in the past have brought up the discussion of attempting to get<br>
> Comcast support to put the above device into bridged mode. I very often<br>
> would have mixed results in doing that. Sometimes it took 3 to 4 calls<br>
> to get it done each time being told that there would be an $80 charge to<br>
> do so. I would keep on escalating it until I would all but 2 times get<br>
> credited for the charge. What usually would happen is I would finally<br>
> get them to do the deed and a month or so later the AP would be<br>
> re-enabled and then the battle would start all over again. More recently<br>
> this was causing ntp not to sync my routers clock (ASUS RT-AC66U).<br>
> Recently we had bought one of those smart-tvs and I decided to go ahead<br>
> to set it up. I was able to get it to connect to my router through<br>
> wireless but no internet access. I kind of figured that my current<br>
> set-up of having my router's WAN port connected to one of Xfinity's LAN<br>
> ports on their AP was the culprit. In preparation for battle with<br>
> Comcast support I kept going through their interface to see if there was<br>
> something that might help. With last nights storms I decided to unplug<br>
> everything and start on it today. I was pleasantly surprised when I<br>
> logged into their AP and found a new UI with a softswitch to put the<br>
> damned thing into bridged mode and much to my surprise it did just that.<br>
> It actually worked (who says miracles don't happen anymore). So now my<br>
> router is very happy since ntp is syncing and wife is happy watching<br>
> NetFlix, and whatever else the tv has access to. So as they say "Happy<br>
> wife means happy life!" and my life just got real happy. I thought I<br>
> would through this out there for those of you that have Comcast are not<br>
> aware of this yet. Also those that are, do you know if I'll wind up with<br>
> a surprise $80 charge on my bill?<br>
><br>
> Merry Christmas to all and a Happy New year.<br>
><br>
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