<div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small">If you haven't already, post a complaint tweet. I've had reasonably goo dluck getting someone who can actually fix the problem via that. .<br>
</div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Fri, Aug 1, 2014 at 5:40 PM, Sean Kilpatrick <span dir="ltr"><<a href="mailto:kilpatms@gmail.com" target="_blank">kilpatms@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Does anyone here know of a contact person within the local Comcast<br>
disaster who actually understands how the system works?<br>
<br>
First the comcast billing computer hiccupped and failed to ding the credit<br>
card for May and June -- when we were out of down. Then it hit the account<br>
for non-payment fees. I was not amused. Finally got that mess<br>
straightened out. Then one of the Hi-def cable boxes died. Went over to<br>
the new Buckhead office and picked up a replacement. That box would not<br>
accept the hookup signal from Comcast. Got a techie to come out (4.5<br>
hours late) who poked around for a few minutes and then told me the<br>
problem wasn't with the box or any of the equipment in the house. The<br>
problem was with Comcast's billing computer, which wasn't letting the Hi-<br>
def signal through to the new box because there was nothing on the billing<br>
statement to signify I was paying for hi-def service. WTF! We have been<br>
receiving the hi-def signal since we moved into the condo as it is part of<br>
the contract the condo has with Comcast -- or at least that's what I<br>
thought. As soon as the techie replaced the unworkable hi-def box with a<br>
"regular" cable box, the signal was there.<br>
So I went back out to the Comcast office in Buckhead and insisted on talking<br>
to the office manager -- who had NO CLUE what I was talking about. Her first<br>
thought was to install a signal booster! I didn't bother to point out<br>
that signal strength is the FIRST thing the techie checks. Said she would<br>
contact someone further up the technical side and have them call me.<br>
<br>
<br>
Didn't happen.<br>
<br>
I'm hoping against hope that somewhere within the local comcast<br>
clusterfuck there is someone (I just need one!) who understands the<br>
underlying problem.<br>
<br>
Does anyone here know if such a person actually exists?<br>
<br>
Sean<br>
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</blockquote></div><br><br clear="all"><br>-- <br>Pete Hardie<br>--------<br>Better Living Through Bitmaps
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