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<font size="-1">I experienced an issue with a cloud "server" at RS
this morning that took me over 2 hours to solve. Luckily the system
was not critical, but I'm sending this email because I thought it
was a bit odd how it was solved.<br>
<br>
<br>
Early this morning Thunderbird alerted me that it failed to
connect to imap.k4fh.com. I verified that system was down with
failed ping. Logging into the cloud control panel showed it as
up so I did a hard reboot. After the reboot there was no change
so I tried to connect to the console. That was not working either
so I started a chat session.<br>
<br>
My guess is that I was chatting with someone outside the US that
had access to second level at RS. They started working on the
problem and told me that the host system had to be restarted.
During this period I checked status.rackspace.com and saw now down
reports. I did receive and email upon the reboot that RS was
working on the system. After the reboot I was still unable to
ping, but this time I was able to connect to the console. Logging
in I was able to ping RS's private subnet on eth1, but nothing on
the public at eth0. The person I was chatting with assumed
everything was back up. I said different. After about 10 more
minutes I was able to ping out and I was able to ping the system.<br>
<br>
<br>
A few things concern me.<br>
<br>
1. I became their monitoring system that told them they had a
problem and they chose to reset the host.<br>
2. After reset the problem was not resolved. I'm guessing a
failed routing issue on their end and the host was fine.<br>
3. During this period the person I was chatting with assumed the
problem was on my end and after the host was up also assummed my
guest was functional.<br>
4. Resetting a VM host is the last thing one would want to do.
All the guests are restarted as well.<br>
<br>
Chat Transcript<br>
<a class="moz-txt-link-freetext" href="https://dl.dropboxusercontent.com/u/2486826/RSCHAT.pdf">https://dl.dropboxusercontent.com/u/2486826/RSCHAT.pdf</a><br>
<br>
This system was a personal guest. I have a business account with
RS where I have many guests. I've also bee recommending them to
customers that want to move our stuff off real hardware and onto
cloud services like RS.<br>
<br>
I just found this even to be a bit odd. As if they aren't really
monitoring everything....<br>
<br>
Chris<br>
<br>
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