<p dir="ltr">When the tier 1 support weenie says Windows Only, tell them you have 3 iPads and Windows 98. That usually will get you to another tier :-)</p>
<div class="gmail_quote">On Aug 11, 2013 11:15 PM, "Scott Castaline" <<a href="mailto:skotchman@gmail.com">skotchman@gmail.com</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
That's what the 2nd tech who I was on chat with tried to do. I could see<br>
it reboot 4 times before she came back and indicated that she had tried<br>
4 times and it would not go into bridge mode. I also can't reset back to<br>
factory so that I can take care of my admin password problem.<br>
<br>
I had also found an email contact for Arris which is right here in<br>
Suwannee, and I was floored that someone had actually responded today.<br>
They indicated that it sounded like the modem was defective that all<br>
that I had done and what I described that Comcast support had done I<br>
should have been able to regain access to the admin and she probably<br>
should have been able to put it into bridge mode.<br>
<br>
Thanks for the link, it definitely looks like it should help. I plan on<br>
following up tomorrow, and yeah my wife quickly reminded me that I did<br>
have problems with their support on weekends that I usually do<br>
eventually get someone who knows more than reboot, shutdown and unplug<br>
the PC, now plug it back in and boot up Windows.<br>
(my response to all that):Uhh, I have Linux, not Winblow$....<br>
Momentary silence "Oh, you don't have Windows, sorry we can't help you,<br>
Windows is the only real OS... "<br>
REALLY?!?! Ok a little over the edge, but eventually someone would get<br>
on their that really knew the *nix world and considered PCs running that<br>
other OS as toys.<br>
<br>
<br>
On 08/11/2013 06:23 PM, Don Kramer wrote:<br>
> They have to put it in bridge mode, we can't. Once that done, it will be<br>
> better from there. I encountered this same issue a few months ago.<br>
> Maybe because it's a weekend you need to wait til tomorrow for better<br>
> tech support people.<br>
><br>
> <a href="http://forums.comcast.com/t5/Home-Networking-Router-WiFi/Arris-TG852G-Bridge-Mode/td-p/1415133" target="_blank">http://forums.comcast.com/t5/Home-Networking-Router-WiFi/Arris-TG852G-Bridge-Mode/td-p/1415133</a><br>
><br>
><br>
> On Sun, Aug 11, 2013 at 6:18 PM, Don Kramer <<a href="mailto:donkramer@gmail.com">donkramer@gmail.com</a><br>
> <mailto:<a href="mailto:donkramer@gmail.com">donkramer@gmail.com</a>>> wrote:<br>
><br>
> It's EASY. I have one of the latest Arris modems myself when I went<br>
> from Docsis 2 to 3 recently myself. You just need just need to tell<br>
> the tech support person you want to put the modem in BRIDGE MODE<br>
> (key phrase is 'bridge mode' so you can use it with your own<br>
> router. They can do that online just like reseting a cable box. I<br>
> did this one weekday evening around 9:45 when I had unboxed it a few<br>
> minutes earlier. They may or may not charge you a one time fee for<br>
> putting the Arris in bridge mode, they said on the phone to me they<br>
> would, but the fee never appeared. You just need the right tech<br>
> person on the phone.<br>
><br>
> <a href="http://forums.comcast.com/t5/Home-Networking-Router-WiFi/Arris-TG852G-Bridge-Mode/td-p/1415133" target="_blank">http://forums.comcast.com/t5/Home-Networking-Router-WiFi/Arris-TG852G-Bridge-Mode/td-p/1415133</a><br>
><br>
><br>
> On Sun, Aug 11, 2013 at 6:07 PM, Scott Castaline<br>
> <<a href="mailto:skotchman@gmail.com">skotchman@gmail.com</a> <mailto:<a href="mailto:skotchman@gmail.com">skotchman@gmail.com</a>>> wrote:<br>
><br>
> I really think that XSS was really misnamed it should be XRS =<br>
> Xfinity<br>
> Ripoff Services.<br>
><br>
> I had an old RCA DOCSIS/EMTA cable modem and Comcast I think in<br>
> their<br>
> attempt to force me into a newer modem recently started<br>
> throttling my<br>
> downloads. They have recently upgraded internet speeds in my<br>
> area and<br>
> I'm supposed to be in the 50Mbps rate formerly 20Mbps but the<br>
> RCA was<br>
> not capable of that speed.<br>
><br>
> So I went ahead and ordered from Xfinity a new one. Received an<br>
> Xfinity/Arris DOCSIS3.0 w/EMTA, WiFi & 4 port router. I don't<br>
> need or<br>
> want the WiFi as I've already have a network setup and all I<br>
> wanted to<br>
> do was hook my router up to port 1 on the Xfinity box and keep my<br>
> existing network. I logged into the box, (default is<br>
> admin/password) and<br>
> saw a place to change password and did so using my password<br>
> generator in<br>
> KeePassX. Ok so far, I was then able to relogin with the new<br>
> password. I<br>
> then changed the SSID and WiFi passphrase again using KeePassX to<br>
> generate that.<br>
><br>
> I was trying to find where to disable the WiFi but could not,<br>
> when I saw<br>
> the Setup Wizard option. Well the 1st thing is change admin's<br>
> password,<br>
> but I already did. Xfinity don't give a crap you must change the<br>
> password NOW!!!, no backing out safely either. Well I did but<br>
> forgot to<br>
> save it in KeePassX. So now I have NO ACCESS TO THIS FREAKIN'<br>
> BOX!!!!!<br>
> Okay so that part is my screwup, but the default is to leave the<br>
> LAN/WLAN wide open with uPNP Enabled, full access to my network<br>
> from the<br>
> outside. I hadn't found where to change that yet before the<br>
> password 2nd<br>
> change.<br>
><br>
> Okay so I hit the reset button in the back, no change unable to<br>
> get back<br>
> in. Did it again holding it for 5 sec. same, again for 10 secs,<br>
> same,<br>
> pulled plug and held in reset while plugging back in (no internal<br>
> batteries, they're now extra), still the same.<br>
><br>
> I go online and chat with support, and she was unable to get it<br>
> fixed<br>
> and she tried 3 times to reset the WiFi to off but was not able<br>
> to do<br>
> it. She referred me to XSS. After spending about 20 minutes pushing<br>
> buttons to get to different menu levels, I finally got a live<br>
> person, at<br>
> least I think he was alive, he sounded like he was a million<br>
> miles away<br>
> and was talking through a pillow. Ok I admit I may be a little<br>
> hard of<br>
> hearing, ok I am hard of hearing,(wife is standing over shoulder<br>
> and is<br>
> correcting me), but even she could barely hear this person.<br>
><br>
> He then had to bump me up to another person, who also I had trouble<br>
> hearing. But for them to help me reset my password they wanted<br>
> $79.99 on<br>
> my credit card. and then I was forced to have to sign up for support<br>
> contract at $14..99/month, and they would then go in and<br>
> configure my<br>
> entire ntwk, each PC and printer. I would of course have to be using<br>
> MAFIA$HAFT WINDBLOWS, no additional routers allowed or Linux. I<br>
> told him<br>
> I didn't need continual support for my equipment I just want to<br>
> be able<br>
> to get the password reset to default so that I could change it<br>
> myself<br>
> and to disable the WiFi. Total bill would be $$175.00. I told<br>
> him where<br>
> to stick it and hung up.<br>
><br>
> I have also tried to reactivate my old box and they can't do it,<br>
> or say<br>
> they can't.<br>
><br>
> Scott C<br>
> --<br>
> Sent from my home PC running Fedora19 to you and NSA, FBI, CIA, HSA<br>
> and God only knows who else!!!!!!!!!!!!!!!!<br>
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><br>
><br>
><br>
> --<br>
> Don Kramer<br>
> <a href="mailto:donkramer@gmail.com">donkramer@gmail.com</a> <mailto:<a href="mailto:donkramer@gmail.com">donkramer@gmail.com</a>> - email /<br>
> <a href="tel:404-213-7738" value="+14042137738">404-213-7738</a> <tel:<a href="tel:404-213-7738" value="+14042137738">404-213-7738</a>> - cell<br>
><br>
><br>
><br>
><br>
> --<br>
> Don Kramer<br>
> <a href="mailto:donkramer@gmail.com">donkramer@gmail.com</a> <mailto:<a href="mailto:donkramer@gmail.com">donkramer@gmail.com</a>> - email / <a href="tel:404-213-7738" value="+14042137738">404-213-7738</a><br>
> - cell<br>
><br>
><br>
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<br>
<br>
--<br>
Sent from my home PC running Fedora19 to you and NSA, FBI, CIA, HSA<br>
and God only knows who else!!!!!!!!!!!!!!!!<br>
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</blockquote></div>