<br><br>On Wednesday, October 17, 2012, James Sumners wrote:<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<br>
But, yeah, I concur that they seem to be on the way out. Which really<br>
sucks. The only "broadband" I can get is DSL, and I really don't want<br>
to have to get AT&T.<br>
</blockquote><div><br></div><div>I just received a call about this statement. I see how it can be, erm, annoying to AtNex/Net2Atlanta to read it. So I think it only fair to publicly acknowledge that I have been reassured this is not the case.</div>
<div><br></div><div>However, I stand by my reasoning. I can only go of the information available to me. I realize AtNex isn't a large corporation like AT&T, which is one of the reasons I prefer this ISP, but if the support phone lines are open, someone should answer them. Dropping the user to voicemail, without even an option to wait on hold, no matter what phone tree option is chosen, doesn't give me a good impression. If there's an outage that requires everyone to be away from the phone, or causes the phones to be swamped, update the voicemail message to say that. In other situations, give the user the option to wait. 30 seconds of hold music and the "Leave your message" says to me the lights are on but no one's home.<span></span></div>
<br><br>-- <br>James Sumners<br><a href="http://james.roomfullofmirrors.com/">http://james.roomfullofmirrors.com/</a><br><br>"All governments suffer a recurring problem: Power attracts pathological personalities. It is not that power corrupts but that it is magnetic to the corruptible. Such people have a tendency to become drunk on violence, a condition to which they are quickly addicted."<br>
<br>Missionaria Protectiva, Text QIV (decto)<br>CH:D 59<br>