that's why i use business class, more my speed.<br><br><div class="gmail_quote">On Mon, Jun 25, 2012 at 7:51 PM, Jim Lynch <span dir="ltr"><<a href="mailto:ale_nospam@fayettedigital.com" target="_blank">ale_nospam@fayettedigital.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Conversation with Comcast Chat.<br>
<br>
<br>
Jim: Hi, we are purchasing a home on St. Simons Island and will be<br>
closing on it next month. I have looked at the online offers. I see two<br>
offers I might be interested in, one is the Digital Starter Package, the<br>
other is the Preferred Package. The first says “more than 80 channels<br>
available”, the second says “more than 100 channels available” however<br>
if I click on the associated “channel lineup” for each, then compare<br>
them, they are identical. What's the difference?<br>
<br>
<br>
Ann: Hi, Jim, I'm happy to help you, can I have the address of the<br>
installation?<br>
<br>
<br>
Jim: <address given><br>
<br>
<br>
Ann: What services do you currently have at that location.<br>
<br>
<br>
Jim: Huh? What part of “we are purchasing … will be closing ...” do you<br>
not understand?<br>
<br>
<br>
Ann: <no response><br>
<br>
<br>
Jim: Do you know we don't own the place yet?<br>
<br>
<br>
Ann: Congratulations! We have multiple specially priced packages<br>
available at that location. Can I have your phone number and have a<br>
specialist call you?<br>
<br>
<br>
Jim: no just answer the question.<br>
<br>
<br>
Ann: what number can he call you back at?<br>
<br>
<br>
Jim: Are you a robot?<br>
<br>
<br>
Ann: <no response><br>
<br>
<br>
Jim: Either you are a robot or a person pressing macro buttons sending<br>
canned messages.<br>
<br>
<br>
Ann: I am a person.<br>
<br>
<br>
Jim: I seriously doubt that! My phone number is <given><br>
<br>
<br>
Ann: I'll have someone call you within 5 minutes .<br>
<br>
<br>
Ann: It's been a pleasure assisting you today.<br>
<br>
<br>
Jim: bye<br>
<br>
<br>
So about 5 minutes later (why can't service be that prompt?) I get a<br>
call from Steve, with a heavy Indian accent.<br>
<br>
<br>
Steve: I understand you want to sign up for services with us. Can I get<br>
the address that you need service at?<br>
<br>
<br>
Jim. <give address><br>
<br>
<br>
Steve: I see that we can offer you many services at that location <and<br>
goes off on telling me what he can do for me><br>
<br>
<br>
Jim: Wait. I just want an answer to my question. <Steve rattles on for a<br>
bit before I'm able to interrupt him. I then repeat my dilemma with the<br>
channel lists><br>
<br>
<br>
Steve: In addition to ESPN you get …. and with Nickelodeon you also get …<br>
<br>
<br>
Jim: Wait, but why are the lists on the webpage the same?<br>
<br>
<br>
Steve: <goes into another description of the differences><br>
<br>
<br>
Jim: Hold it. Are you saying that the lists are the same because there<br>
are differences not listed?<br>
<br>
<br>
Steve: The listing shows the differences. Go to <some web page that is<br>
an actual side by side comparison><br>
<br>
<br>
Jim: But the page that came up when I followed the links when I put my<br>
address in didn't show any differences in the channel lineup.<br>
<br>
<br>
Steve: <Ignoring me completely went on to describe the differences blah<br>
blah blah> … and with the $119 package you get<br>
<br>
<br>
Jim:<interrupting> Wait, wait. Listen I only need to be able to watch<br>
TV. I don't want a $119 package.<br>
<br>
<br>
Steve: With the … package we can provide you with phone, TV and Internet<br>
service …<br>
<br>
<br>
Jim: I just want to watch tv. Don't you have anything more basic than<br>
the Digital Starter service?<br>
<br>
<br>
Steve: The digital starter service is only $... if you contract for 2<br>
years it goes to $... <some higher number> after one year and then is<br>
$... after that. Otherwise it is $... for the first <interrupted by me><br>
<br>
<br>
Jim: I can read. Thanks. I don't see anything on the Preferred list I<br>
want to watch so I guess I'll need the Digital Starter package.<br>
<br>
<br>
Steve: Give me a contact phone number and I'll give you an order number<br>
and a contact number for installation services.<br>
<br>
<br>
Jim: I don't want to place an order just yet.<br>
<br>
<br>
Steve: You don't have to pay for anything until after installation but<br>
to lock in the price I've quoted you, you need to place an order.<br>
<br>
<br>
Jim: <gives him the info><br>
<br>
<br>
Steve: <recites order number and installation services phone number><br>
<br>
<br>
Steve: We have an arrangement with <some company> to provide you a modem<br>
and wireless router at a discount, can we place that on the order?<br>
<br>
<br>
Jim: I thought I wasn't ordering Internet services from you.<br>
<br>
<br>
Steve: that's fine. We also for $6.xx can provide service for your modem<br>
and wireless router can I sign you up for that?<br>
<br>
<br>
Jim: Why on earth would I need service for something that I'm not going<br>
to order nor can I use? Are you sure you're not a computer? Or are you<br>
reading from a sheet using as little of your mind as is possible? You're<br>
last two questions are idiotic!<br>
<br>
<br>
Steve: That's fine. Thank you for letting me assist you and please stay<br>
on the line for installation services<br>
<br>
<br>
Jim: What? I have no idea when we will close, when I will be there and<br>
even if I'm going to order anything.<br>
<br>
<br>
Steve: That's fine. Thank you for letting me assist you, goodbye.<br>
<br>
<br>
<br>
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</blockquote></div><br><br clear="all"><div><br></div>-- <br>Charles Selfridge<br><br>PBYC IT director<div><br></div><div>(404) 910-3409</div><br>