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<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy">Does the user exist in /etc/passwd? (or
<st1:City w:st="on"><st1:place w:st="on">NIS</st1:place></st1:City> or LDAP?) crontab –e is for editing system users. The message you got suggests the otrs “home directory” is /opt/otrs.<o:p></o:p></span></font></p>
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<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy">When you ran crontab –e did you run it as the otrs users or as root? (If any other user it would likely fail due to permissions as
you saw.)<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
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<p class="MsoNormal"><b><font size="2" face="Tahoma"><span style="font-size:10.0pt;
font-family:Tahoma;font-weight:bold">From:</span></font></b><font size="2" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma"> ale-bounces@ale.org [mailto:ale-bounces@ale.org]
<b><span style="font-weight:
bold">On Behalf Of </span></b>Wolf Halton<br>
<b><span style="font-weight:bold">Sent:</span></b> Friday, August 05, 2011 2:52 PM<br>
<b><span style="font-weight:bold">To:</span></b> <st1:PersonName w:st="on">Atlanta Linux Enthusiasts</st1:PersonName><br>
<b><span style="font-weight:bold">Subject:</span></b> [ale] cron jobs</span></font><o:p></o:p></p>
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<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:
12.0pt">I want to do a cron job for otrs user, to check for mail hourly from my mail server<br>
otrs@localhost doesn't have a 'real' home folder, and <br>
crontab -e saves the file to /tmp<br>
when I look for my cron job <br>
crontab -r -u otrs<br>
it tells me --><br>
<br clear="all">
cannot touch '/opt/otrs//.selected_editor': Permission Denied<br>
<br>
-- <br>
This Apt Has Super Cow Powers - <a href="http://sourcefreedom.com">http://sourcefreedom.com</a><o:p></o:p></span></font></p>
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<span style="FONT-FAMILY: Arial; FONT-SIZE: 10pt">Proud partner. Susan G. Komen for the Cure.</span></p>
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