In the past 3 months I've been closely watching my utility bills just get screwier and screwier. Makes me wonder what version of Windows 3.11 they are running their accounting on.<br><br>Ga Gas co screwed me over by cutting off my gas when I paid my bill in full the day before the due date. They issued the cut order the day after I paid the bill and their records supported my claim they cut first and queried the payment database later. It took 2 hours of phone calling and I finally got the consumer affairs dept to credit me back the reconnect fee which was not on any bill.<br>
<br>Dekalb h2o must be using the same billing process. Last statement bill was due 4-24. Prior statement was paid in full before the due date. The statement had a 0 balance carried forward. So they cut me off on 4-20!!! I paid them _IN_FULL_ and the reconnected me the next day. <br>
<br>this months bill arrives and it has no record of last months bill being paid. There is a balance carried forward of an exact $90.00 prior balance.<br><br>Why is it I smell crappy database programming in all of this? Maybe I'm just jaded with all the financial crap having puked itself to pieces, but a loud, insistent voice in the back of my mind keeps saying "public company should be required to use publicly auditable software". It's not enough that their "financial records" be available for viewing (although we all know they all pretty much keep two sets of books) but every bit of software they use, especially the ones in the regulated utility realm, should be source code available so anyone who wants to verify they're not getting hosed by the code can do so.<br>
<br>I caught the power co fudging the bill 10 years ago and yelled at them. So now I have a internet capable power meter that send the usage to them automatically. OK. So it saves them the poor slob who had to walk around and read the meters. Maybe I'm just suspicious, but if they can _read_ it from 40 miles away, what else can they do with it?<br clear="all">
<br>-- <br>-- <br>James P. Kinney III<br>Actively in pursuit of Life, Liberty and Happiness <br>Doing pretty well on all 3 pursuits <br><br>