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On 04/19/2010 08:54 PM, Jim Philips wrote:
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cite="mid:w2hf973840f1004191754r3c06ebfco120f086eff69e8c5@mail.gmail.com"
type="cite"><font face="tahoma,sans-serif"><br>
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<div class="gmail_quote">On Mon, Apr 19, 2010 at 8:37 PM, David
Tomaschik <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:david@tuxteam.com">david@tuxteam.com</a>></span> wrote:<br>
<blockquote class="gmail_quote"
style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div text="#000000" bgcolor="#ffffff"> As stated in the relevant
bug [1], you can contact 7digital customer
service for a refund if you'd like to. I'm currently waiting on a
half-dozen tracks or so, and I'll be waiting until the issue is
resolved (or about another week) for my songs. It is a beta service, I
signed up for it knowing it was a beta service, and betas have bugs. I
can't think of a good mechanism for fully testing the U1MS without
having paying customers, unless it were limited to free Creative
Commons music or something similar. I will say that I feel they
could've worked on the bug somewhat faster, but it looks like it'll be
resolved soon. I intend to continue shopping at U1MS to support
Canonical (and the prices and selection are excellent).<br>
<br>
[1]
<a moz-do-not-send="true"
href="https://bugs.launchpad.net/rhythmbox-ubuntuone-music-store/+bug/551755"
target="_blank">https://bugs.launchpad.net/rhythmbox-ubuntuone-music-store/+bug/551755</a><br>
<br>
</div>
</blockquote>
<div>Well, I can think of a very easy way they could have tested it:
a private beta where Canonical employees and associates pounded it with
transactions. I have worked in financial services since about 1995 and
I have seen lots of ways to test transactional services before
releasing them to the general public.</div>
</div>
</blockquote>
<br>
Agreed, that's a possibility, and I suspect they did that, but even
that can miss bugs. For example, 7digital has different stores for US
and EU customers. Perhaps (and I'm not saying it is) the problem is
limited to US customers and all the Canonical employees who tested are
all locate in the UK. Yes, it's a flaw in testing, but it's just an
example of how even with large-scale testing you can miss things.<br>
<br>
<br>
<pre class="moz-signature" cols="72">--
David Tomaschik, RHCE
Moderator, LinuxQuestions.org
<a class="moz-txt-link-freetext" href="http://www.tuxteam.com">http://www.tuxteam.com</a>
<a class="moz-txt-link-abbreviated" href="mailto:david@tuxteam.com">david@tuxteam.com</a> [GPG: 0x6D428695]
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