<font face="tahoma,sans-serif"><br></font><br><div class="gmail_quote">On Mon, Apr 19, 2010 at 8:37 PM, David Tomaschik <span dir="ltr"><<a href="mailto:david@tuxteam.com">david@tuxteam.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
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On 04/19/2010 07:47 AM, Jim Philips wrote:
</div><div class="im"><blockquote type="cite"><font face="tahoma,sans-serif">I am now on Ubuntu 10.04
Beta 2. I was thinking the Ubuntu One service was a cool idea, because
it allows you to buy songs directly from Rhythmbox. Well, the
experience has not been good. I understand about betas and all of that.
But services that take your money ought to work right, beta or not.
Yesterday, I bought seven songs through the Ubuntu One music store.
After I sent my credit card details, Rhythmbox showed a message next to
each song, saying: "Transferring to your Ubuntu One storage." <br>
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<snip><div class="im"><br>
<blockquote type="cite"><font face="tahoma,sans-serif"><br>
Maybe it's just me, but I don't think this loosey-goosey beta thing
translates well to the world of financial transactions. I think
Canonical ought to pull this service until they can resolve the bug. Or
at least give people a reliable way to get all of the music they paid
for. Right now, nobody can tell me how to do that. And that's supposed
to be okay.<br>
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As stated in the relevant bug [1], you can contact 7digital customer
service for a refund if you'd like to. I'm currently waiting on a
half-dozen tracks or so, and I'll be waiting until the issue is
resolved (or about another week) for my songs. It is a beta service, I
signed up for it knowing it was a beta service, and betas have bugs. I
can't think of a good mechanism for fully testing the U1MS without
having paying customers, unless it were limited to free Creative
Commons music or something similar. I will say that I feel they
could've worked on the bug somewhat faster, but it looks like it'll be
resolved soon. I intend to continue shopping at U1MS to support
Canonical (and the prices and selection are excellent).<br>
<br>
[1]
<a href="https://bugs.launchpad.net/rhythmbox-ubuntuone-music-store/+bug/551755" target="_blank">https://bugs.launchpad.net/rhythmbox-ubuntuone-music-store/+bug/551755</a><br>
<br></div></blockquote><div>Well, I can think of a very easy way they could have tested it: a private beta where Canonical employees and associates pounded it with transactions. I have worked in financial services since about 1995 and I have seen lots of ways to test transactional services before releasing them to the general public.</div>
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