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If I were to summarize the responses, they would tend to indicate:<BR>
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A. No, I'm not talking to a Turing machine, these are real human beings at the other end of the chat, and..<BR>
B. No, there's not a know way of getting to AT&T support people that actually know anything about DSL. <BR>
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About the 4th chat attempt they were actually willing to escalate and send a service tech out to the house. That's about the point that I thought, "hey, let's try plugging this little bugger in at the DMARC." And it got 8810K downstream at the DMARC, and only 2700 downstream at the wall jack. A bit of futzing, putting a splitter at the DMARC, and using a home-run wire to the office got that up to 8100K downstream. I might be able to get that up to 8810 if I replaced that existing home-run wire with CAT5. <BR>
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I guess we'll see how many calls it takes to get a technician out to put in a permanent exterior DSL splitter at the DMARC. <BR>
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Neal Rhodes<BR>
MNOP Ltd
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