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Any thoughts on how a human being with 20 years of network setup experience actually talks to an intelligent support person at AT&T regarding DSL? <BR>
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Using the phone doesn't work - you end up with something that almost, but doesn't quite, speak Engrish and once you spend a half hour explaining to them how their own product works they miraculously manage to hang up on you before escalating the call. <BR>
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Using the Chat doesn't work - pretty much the same as above, although slower. <BR>
You guys need to diagnose why the upgrade to 6mbit didn't work.<BR>
"Please check the wireless configuration". <BR>
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I don't NEED to check the wireless, the dang web display on the DSL device says 2700Kbits download negotatiated". <BR>
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"Please standby while I figure out how to disconnect you."<BR>
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"We are experiencing higher than usual service times". <BR>
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Yeah, because nobody there knows a FF about DSL or networking!<BR>
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Let me guess: using Email is pretty much the same, but even slower? <BR>
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Neal Rhodes<BR>
MNOP Ltd
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