no.. because I am no longer on their network and I see it.<br><br>Harold<br><br>Here is the apology:<br><p class="MsoNormal" style="text-align: center; font-family: Helvetica,Arial,sans-serif;" align="center"><span style="font-size: 18pt; line-height: 115%;"><big>TO
ALL SPEEDFACTORY CUSTOMERS</big></span></p>
<p style="font-family: Helvetica,Arial,sans-serif;" class="MsoNormal"><span style="font-size: 14pt; line-height: 115%;">We apologize
for any inconvenience our service outage has caused you.<span style=""> </span>We accept full
responsibility for this outage
and have taken steps to prevent this from ever happening again.</span></p>
<ul style="font-family: Helvetica,Arial,sans-serif;"><li><span style="font-size: 14pt; line-height: 115%;"><span style=""></span></span><span style="font-size: 14pt; line-height: 115%;">We
are here to stay in business with you, our valued customer, in the Atlanta
area. </span></li><li><span style="font-size: 14pt; line-height: 115%;"><span style=""><span style="font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"></span></span></span><span style="font-size: 14pt; line-height: 115%;">We
are investing in proper backup to support the services we provide in Atlanta,
so that we will
not put you in this difficult situation ever again.</span></li><li><span style="font-size: 14pt; line-height: 115%;"><span style=""><span style="font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"></span></span></span><span style="font-size: 14pt; line-height: 115%;">We
will be offering a month free of charge to all SpeedFactory customers
affected
by this outage.</span></li><li><span style="font-size: 14pt; line-height: 115%;"><span style=""><span style="font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"></span></span></span><span style="font-size: 14pt; line-height: 115%;">We
are implementing proper call flow management and communications to
assure you
will never be without a simple means of communication with us.</span></li><li>W<span style="font-size: 14pt; line-height: 115%;"><span style=""><span style="font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"></span></span></span><span style="font-size: 14pt; line-height: 115%;">e
are also willing to offer free installation and one month of free
service to all
new customers who sign up for any of our services the rest of the month
(April,
2008)</span></li></ul>
<p style="font-family: Helvetica,Arial,sans-serif;" class="MsoNormal"><span style="font-size: 14pt; line-height: 115%;">We hope you
accept our sincere apologies and thank you for your patience and
support during
this very trying time.</span></p>
<p style="font-family: Helvetica,Arial,sans-serif;" class="MsoNormal"><span style="font-size: 14pt; line-height: 115%;"></span></p>
<p style="font-family: Helvetica,Arial,sans-serif;" class="MsoNormal"><span style="font-size: 14pt; line-height: 115%;">Sincerely,</span></p>
<p style="font-family: Helvetica,Arial,sans-serif;" class="MsoNormal"><span style="font-size: 14pt; line-height: 115%;">Robert Ford</span></p>
<span style="font-size: 14pt; line-height: 115%;">CEO,
NextPhase Wireless, Inc (parent company of SpeedFactory)</span><br><br><br><br><br><br><div class="gmail_quote">On Tue, Apr 15, 2008 at 7:06 AM, Geoffrey <<a href="mailto:lists@serioustechnology.com">lists@serioustechnology.com</a>> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div class="Ih2E3d">Paul Manno wrote:<br>
> It all depends if you use <a href="http://www.speedfactory.com" target="_blank">www.speedfactory.com</a> or www.speedfactory.net...<br>
> they're different web sites. *sigh*<br>
<br>
</div>I get the same page either way. I wonder if the apology is showing up<br>
only if you're on their network?<br>
<font color="#888888"><br>
--<br>
</font><div><div></div><div class="Wj3C7c">Until later, Geoffrey<br>
<br>
Those who would give up essential Liberty, to purchase a little<br>
temporary Safety, deserve neither Liberty nor Safety.<br>
- Benjamin Franklin<br>
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