<div dir="ltr"><div><span title="" id="requisitionDescriptionInterface.requisitionDescriptionTitle.row1" class=""><span style="font-weight:normal"><font>If you are interested in the position listed below please go to</font></span>: <a href="http://careers.gatech.edu/career-paths/staff-opportunities-taleo">http://careers.gatech.edu/career-paths/staff-opportunities-taleo</a><br>
</span></div><div><span title="" id="requisitionDescriptionInterface.requisitionDescriptionTitle.row1" class="">Enter the Job Number </span><span title="" id="requisitionDescriptionInterface.reqContestNumberValue.row1" class="">0169937 in the Requisition Number field and click the Search for Jobs button.</span><span title="" id="requisitionDescriptionInterface.ID1648.row1" class=""></span></div>
<div><span title="" id="requisitionDescriptionInterface.requisitionDescriptionTitle.row1" class=""><br></span></div><h1 class=""><div><span title="" id="requisitionDescriptionInterface.requisitionDescriptionTitle.row1" class="">Job Description</span><span class=""> </span></div>
</h1><div class=""><div title="" id="requisitionDescriptionInterface.ID1589.row1" class=""><span title="" id="requisitionDescriptionInterface.reqTitleLinkAction.row1" class="">IT Support Professional Senior</span><span title="" id="requisitionDescriptionInterface.ID1600.row1" class=""> (</span><span title="" style="display:inline" id="requisitionDescriptionInterface.ID1619.row1" class="">Job Number:</span><span title="" id="requisitionDescriptionInterface.ID1600.row1" class=""></span><span class=""> </span><span title="" id="requisitionDescriptionInterface.reqContestNumberValue.row1" class="">0169937</span><span title="" id="requisitionDescriptionInterface.ID1648.row1" class="">)</span></div>
<div title="" id="requisitionDescriptionInterface.ID1659.row1" class=""><h2 class=""><div title="" style="display:inline" id="requisitionDescriptionInterface.ID1675.row1" class=""><span class="">Description</span></div></h2>
<span class=""><span class=""> </span></span><span title="" id="requisitionDescriptionInterface.ID1702.row1" class=""><p style="margin-top:0px;margin-bottom:0px"><b>Job Purpose: </b>Provide
unit level support in the installation, operation and maintenance of a
wide variety of applications within a diverse customer base. Position
typically addresses highly complex issues using advanced
system/infrastructural concepts and campus objectives and working with a
high degree of autonomy. May manage project teams.</p>
<p style="margin-top:0px;margin-bottom:0px">
</p><p style="margin-top:0px;margin-bottom:0px"><b>Major Responsibilities: </b>
</p><ul><li>Lead in understanding business needs of the unit supported to define new solutions and technology applications to serve them.</li><li>Provide expert technical advice and/or leadership to technical teams.</li>
<li>Diagnose and resolve highly complex technical problems with computer hardware, software and servers.</li><li>Identify and implement server replacement or upgrades.</li><li>Analyze and resolve highly complex workstation, application and server related problems.</li>
<li>Deliver technical related presentations to other systems support personnel and unit administrators.</li><li>Develop and recommend standard operating procedures</li><li>Perform other related duties as assigned.</li></ul>
<p style="margin-top:0px;margin-bottom:0px"><b>Basic Qualifications: </b>
</p><ul><li><b>Education: </b>Bachelor's degree or equivalent combination of education and experience</li><li><b>Work Experience: </b>Four to six years job related experience.</li><li><strong>Certifications: </strong>N/A</li>
<li><b>Skills: </b>This job requires expert knowledge of and skill in
the installation and maintenance of information technology hardware and
software, requiring an in-depth understanding of industry practices and
campus policies and procedures. Included are skills in problem solving,
decision making, technical/project leadership, customer service, system
documentation and communications.</li></ul>
</span></div><div title="" id="requisitionDescriptionInterface.ID1715.row1" class=""><h2 class=""><div title="" style="display:inline" id="requisitionDescriptionInterface.ID1731.row1" class=""><span class="">Qualifications</span></div>
</h2><span class=""><span class=""> </span></span><span title="" id="requisitionDescriptionInterface.ID1758.row1" class=""><p style="margin-top:0px;margin-bottom:0px"><b>Preferred Qualifications: </b></p>
<ul><li><b>Preferred Education: </b>Bachelor's degree in Computer Science,
Electrical & Computer Engineering or equivalent combination of
education and experience.</li><li><b>Preferred Work Experience:</b>Two or more years of job related
experience; extensive knowledge of Linux Redhat server and client side
platforms; Knowledge Enterprise monitoring and management frameworks
(RHN Satellite Server); Perl and Bash scripting; NAS or SAN experience;
experience with Mac OS X; experience in large enterprise or
college/university setting; proficient with helpdesk software systems
(Remedy, RT, or CA Service Desk); basic understanding of system
management solutions(LANDesk/SCCM/SMS); knowledge of engineering
Software(AutoCAD, Matlab, etc.)</li><li><strong>Preferred Certifications: </strong>N/A</li><li><b>Preferred Skills: </b>Proficient with Microsoft Operating
Systems, specifically to include Windows 7, Windows 8 and Windows 8.1.
Solid background in installing, maintaining and troubleshooting client
software and hardware; must have basic understanding of Windows Active
Directory; PC hardware troubleshooting skills. </li><li>Excellent customer service skills. Ability to solve problems quickly
and completely with limited supervision. Possess strong interpersonal
and communication skills; and, posses the ability to handle multiple
assignments simultaneously and work well under pressure. <br></li></ul>
<p style="margin-top:0px;margin-bottom:0px"><b>Additional Tasks May Include: </b></p>
<ul><li>
<div style="margin-top:0px;margin-bottom:0px">Install, maintain, administer, and troubleshoot Linux Operating Systems</div></li><li>
<div style="margin-top:0px;margin-bottom:0px">Troubleshoot, and resolve complex problems associated with Microsoft Windows and related software </div></li><li>
<div style="margin-top:0px;margin-bottom:0px">Install, maintain, and resolve complex problems associated with hardware peripherals </div></li><li>
<div style="margin-top:0px;margin-bottom:0px">Provide assistance
(helpdesk) to users in the operation of their computer systems,
installation of hardware/software, profile configuration, web browser
and email configuration, and virus detection/clean up </div></li><li>
<div style="margin-top:0px;margin-bottom:0px">Take part in systems management via LANDesk and MS SCCM </div></li><li>
<div style="margin-top:0px;margin-bottom:0px">Assist with maintenance and configuration of multiple computer labs <br></div></li></ul>
<p style="margin-top:0px;margin-bottom:0px"><b>Impact & Influence: </b>This
position will interact on a consistent basis with: users within
assigned unit which include management, faculty and staff personnel.
This position typically will advise and counsel: users and other support
personnel. This position will supervise: NA (project direction only).</p></span></div><div title="" id="requisitionDescriptionInterface.ID1771.row1" class=""><span title="" style="display:inline" id="requisitionDescriptionInterface.ID1777.row1" class="">Department Description</span><span class=""><span class=""> </span></span><span title="" id="requisitionDescriptionInterface.ID1800.row1" class=""><div>
<p style="margin:0in 0in 0pt 0.5in">Georgia Tech’s College of Engineering (COE) offers the resources of a major</p>
<p style="margin:0in 0in 0pt 0.5in">technological university and a location in the heart of cosmopolitan Atlanta.</p>
<p style="margin:0in 0in 0pt 0.5in">COE is the largest of the Institute’s six colleges, enrolling more than 60 percent</p>
<p style="margin:0in 0in 0pt 0.5in">of the students at Georgia Tech and about half of all tenured and tenure track</p>
<p style="margin:0in 0in 0pt 0.5in">faculty at the Institute. COE offers more than 50 different degree programs at</p>
<p style="margin:0in 0in 0pt 0.5in">the bachelor’s, master’s, and doctoral levels through its main Atlanta campus</p>
<p style="margin:0in 0in 0pt 0.5in">and satellite campuses around the world. </p>
<p style="margin:0in 0in 0pt 0.5in"> </p>
<p style="margin:0in 0in 0pt 0.5in">The College’s engineering education programs offer a diverse student body</p>
<p style="margin:0in 0in 0pt 0.5in">and faculty committed to excellence in teaching and research. Georgia Tech's</p>
<p style="margin:0in 0in 0pt 0.5in">College of Engineering has a strong national and international reputation, and</p>
<p style="margin:0in 0in 0pt 0.5in">as one of the nation's largest engineering programs, consistently ranks high</p>
<p style="margin:0in 0in 0pt 0.5in">among the major producers of engineering degrees awarded to women and</p>
<p style="margin:0in 0in 0pt 0.5in">underrepresented minority students. <br></p></div></span></div><div title="" id="requisitionDescriptionInterface.ID1813.row1" class=""><h2 class=""><span title="" style="display:inline" id="requisitionDescriptionInterface.ID1829.row1" class="">Job</span></h2>
<span title="" id="requisitionDescriptionInterface.ID1846.row1" class="">:</span><span class=""> </span><span title="" id="requisitionDescriptionInterface.ID1856.row1" class="">Information Technology</span></div><div title="" id="requisitionDescriptionInterface.ID1863.row1" class="">
<h2 class=""><span title="" style="display:inline" id="requisitionDescriptionInterface.ID1879.row1" class="">Primary Location</span></h2><span title="" id="requisitionDescriptionInterface.ID1896.row1" class="">Georgia-Atlanta</span></div>
<div title="" id="requisitionDescriptionInterface.ID1943.row1" class=""><h2 class=""><span title="" style="display:inline" id="requisitionDescriptionInterface.ID1959.row1" class="">Organization</span></h2><span title="" id="requisitionDescriptionInterface.ID1976.row1" class="">:</span><span class=""> </span><span title="" id="requisitionDescriptionInterface.ID1986.row1" class="">College of Engineering</span></div>
<div title="" id="requisitionDescriptionInterface.ID1993.row1" class=""><h2 class=""><span title="" style="display:inline" id="requisitionDescriptionInterface.ID2009.row1" class="">Job Posting</span></h2><span title="" id="requisitionDescriptionInterface.ID2026.row1" class="">:</span><span class=""> </span><span title="" id="requisitionDescriptionInterface.reqPostingDate.row1" class="">Jun 4, 2014, 10:47:01 AM</span></div>
<div title="" id="requisitionDescriptionInterface.ID2111.row1" class=""><span title="" style="display:inline" id="requisitionDescriptionInterface.ID2117.row1" class="">Hiring Range</span><span title="" id="requisitionDescriptionInterface.ID2134.row1" class="">:</span><span class=""> </span><span title="" id="requisitionDescriptionInterface.ID2144.row1" class="">59,000 - 70,000</span></div>
<div title="" id="requisitionDescriptionInterface.ID2153.row1" class=""><h2 class=""><span title="" style="display:inline" id="requisitionDescriptionInterface.ID2169.row1" class="">Schedule</span></h2><span title="" id="requisitionDescriptionInterface.ID2186.row1" class="">:</span><span class=""> </span><span title="" id="requisitionDescriptionInterface.ID2196.row1" class="">Full-time</span></div>
</div></div>