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<p class="MsoNormal"><b><u><span lang="EN">We currently have an opening for a Systems Technical Support Specialist-RHEL<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><b><u><span lang="EN"><o:p><span style="text-decoration:none"> </span></o:p></span></u></b></p>
<p class="MsoNormal"><b><u><span lang="EN">POWER YOUR CAREER WITH SEDC!</span></u></b><span lang="EN"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN">We are a leading financial software development and services company for the utility industry, looking for a
<b>Systems Administrator </b>to join our Systems Support Services team.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN">The Systems Administrator will have responsibility for:<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span lang="EN">Serving as primary customer contact for incoming technical services issues<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span lang="EN">Responding to telephone, email, and fax requests for technical support.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span lang="EN">Monitoring and following up with customers on open issues.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span lang="EN">Appropriately escalating customer issues<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span lang="EN">Serving as primary contact for after-hours support coverage on a rotating basis.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span lang="EN">Builds, maintains, and deploys virtual machines using VMware<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span lang="EN">Distribute company provided software updates, OS, and third party software applications by building OS images, performing kick-start installations, or creating in-house shell or RPM packages
<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span lang="EN">Job Requirements: <o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l2 level1 lfo2"><span lang="EN">Ability to travel to customer sites installations, upgrades, product demonstrations and training as required (15% to 20%)<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2"><span lang="EN">Customer Service Skills to ensure that customer interactions are professional and demonstrate the highest possible level of service.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2"><span lang="EN">Previous experience in customer phone support in a technical environment<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2"><span lang="EN">Motivated, works well with others, requires little supervision<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2"><span lang="EN">Ability to forecast requirements for company and projects, and deploy these changes proactively.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2"><span lang="EN">This position requires on-call support duties on weekday evenings and Saturdays.
<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span lang="EN">Technical Skills:<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l1 level1 lfo3"><span lang="EN">Previous Red Hat Enterprise Linux (RHEL) or HP-UX / Unix shell scripting.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo3"><span lang="EN">Knowledge and experience with SQL query language, Oracle Enterprise Manager, SQL Developer.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo3"><span lang="EN">Oracle flashback recovery.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo3"><span lang="EN">Logical Volume Manager (LVM)<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span lang="EN">· Skilled in use of common Linux/UNIX scripting languages, including but not limited to bash, dos batch, and building of RPM packages<br>
<br>
Candidates should possess a Bachelor’s degree or equivalent experience. <br>
<br>
<b>Also a plus if you have any Certifications </b>– Preferred not required.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN">· Red Hat Certified System Administrator (RHCSA)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN">· Red Hat Certified Engineer (RHCE)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN">· HP-UX Certified System Administrator (HPCSA)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN">· Dell Hardware Diagnostic Support Engineer (DSET)<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Best regards,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Rebecca Palmer<o:p></o:p></p>
<p class="MsoNormal">Corporate Staffing Specialist, SEDC<o:p></o:p></p>
<p class="MsoNormal">www.sedata.com<o:p></o:p></p>
<p class="MsoNormal">770-414-8400 ext. 2750<o:p></o:p></p>
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