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<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Verdana","sans-serif"">Hey,
</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Verdana","sans-serif""> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Verdana","sans-serif"">After having great success helping one of your members find a Senior Systems Engineer Role with Ericsson recently I wanted to reach out and see if there were any VOD engineers
currently in the market for a position in the Chamblee area. Please find the job description below and if you are interested send your resume to:
<b><i><a href="mailto:jfenley@apexsystemsinc.com">jfenley@apexsystemsinc.com</a> and then call 770-481-0044!</i></b></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt; font-family:"Verdana","sans-serif""> </span></i></b></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman","serif"">Job Posting Title</span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman","serif"">Engineer [2] – Video Specialized Service Desk</span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman","serif"">Location</span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman","serif"">Chamblee, GA</span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman","serif"">Job Description</span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman","serif""> </span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman","serif"">The candidate will be a key member of the 24x7x365 Division Engineering Operations organization; responsible for the monitoring, analyzing and troubleshooting of Comcast’s Central Division
Video Delivery systems and infrastructure. </span><span style="font-family:"Times New Roman","serif"">Individuals will handle incoming escalations and engage appropriate engineering teams and vendors for advanced troubleshooting and problem resolution as
needed. </span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman","serif"">Team members will act as the Division’s Subject Matter Expert for all assigned technologies and provide guidance and assistance to implement developed design and configuration guidelines.
</span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman","serif"">Team members will participate on select projects to provide recommendations, guidance and progress updates for various system migrations, service launches and technology initiatives.</span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman","serif"">Candidates will have experience and interest in pursuing growth and development in the field of video/network systems and tools utilized by Comcast as well as software based systems. The
candidate is expected to display a strong sense of urgency and take a proactive approach to improving the customer experience.<br>
<br>
</span><span style="font-family:"Times New Roman","serif""></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman","serif"">Tasks:</span></p>
<p class="MsoListParagraphCxSpFirst" style="margin-bottom:0in; margin-bottom:.0001pt; text-indent:-.25in; line-height:normal">
<span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-family:"Times New Roman","serif"">Handle telephone and email escalations from the XoC, engineering and management teams</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in; margin-bottom:.0001pt; text-indent:-.25in; line-height:normal">
<span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-family:"Times New Roman","serif"">Communicate in a clear, concise and accurate manner during outage conditions articulating impact, steps being taken to restore, updates, etc. Active participant and leader to conference/outage
bridges providing timely resolutions.</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in; margin-bottom:.0001pt; text-indent:-.25in; line-height:normal">
<span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-family:"Times New Roman","serif"">Responsible for retrieving video and network performance data, report compilation and analysis generation. Analyze data and metrics, interpret operational trends, react to changes in unexpected
systems behaviors and patterns in a timely fashion</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in; margin-bottom:.0001pt; text-indent:-.25in; line-height:normal">
<span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-family:"Times New Roman","serif"">Correlate events across multiple subsystems to narrow down potential root cause</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in; margin-bottom:.0001pt; text-indent:-.25in; line-height:normal">
<span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-family:"Times New Roman","serif"">Identify technical issues that cannot be corrected quickly, escalating to appropriate engineering teams, communicating and tracking to resolution</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in; margin-bottom:.0001pt; text-indent:-.25in; line-height:normal">
<span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-family:"Times New Roman","serif"">Engage on new product and service deployments, identify operational requirements</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in; margin-bottom:.0001pt; text-indent:-.25in; line-height:normal">
<span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-family:"Times New Roman","serif"">Make recommendations regarding new tools and procedures that will aid in overall system uptime and reduce time to issue resolution</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in; margin-bottom:.0001pt; text-indent:-.25in; line-height:normal">
<span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-size:12.0pt; font-family:"Times New Roman","serif"">Suggest and draft procedural and operational improvements.</span><span style="font-family:"Times New Roman","serif""></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in; margin-bottom:.0001pt; text-indent:-.25in; line-height:normal">
<span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-size:12.0pt; font-family:"Times New Roman","serif"">Analyze chronic network related problems to isolate root cause and implement approved solutions.</span><span style="font-family:"Times New Roman","serif""></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in; margin-bottom:.0001pt; text-indent:-.25in; line-height:normal">
<span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-family:"Times New Roman","serif"">Maintain productive relationships with peer organizations and vendors</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in; margin-bottom:.0001pt; text-indent:-.25in; line-height:normal">
<span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-family:"Times New Roman","serif"">After hours support is expected. Ability to work different shifts as necessary, including days, afternoons, overnights, weekends and holidays</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in; margin-bottom:.0001pt; text-indent:-.25in; line-height:normal">
<span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-family:"Times New Roman","serif"">Able to travel for training purposes</span></p>
<p class="MsoListParagraphCxSpLast" style="margin-bottom:0in; margin-bottom:.0001pt; text-indent:-.25in; line-height:normal">
<span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-family:"Times New Roman","serif"">Other duties as assigned</span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman","serif""> </span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman","serif"">Skills:</span></p>
<p class="MsoListParagraphCxSpFirst" style="text-indent:-.25in"><span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-family:"Times New Roman","serif"">Understanding of MPEG2 and MPEG4 (H.264), LAN/WAN, TCP/IP networks, IP Multicast, routers and switches is required.</span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in"><span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-family:"Times New Roman","serif"">Practical working knowledge of how a Motorola and Cisco Cable TV Head-end functions, including all associated video/network elements</span><span style="font-family:"Times New Roman","serif""></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in"><span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-family:"Times New Roman","serif"">Understanding of video multiplexing and principles of multicast transport of video content</span><span style="font-family:"Times New Roman","serif""></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in"><span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-family:"Times New Roman","serif"">Experience with encryption technologies</span><span style="font-family:"Times New Roman","serif""></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in"><span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-family:"Times New Roman","serif"">Experience using monitoring tools (IneoQuest, MixedSignals, Spectrum, Triveni, etc) and trouble ticketing systems</span><span style="font-family:"Times New Roman","serif""></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in"><span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-family:"Times New Roman","serif"">Understanding of specifications relating to closed captioning, PSIP and audio encoding and troubleshooting issues surrounding these</span><span style="font-family:"Times New Roman","serif""></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in"><span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-family:"Times New Roman","serif"">Understanding of RF principles as relates to upstream and downstream on HFC plant as well as modulation schemas such as QAM and QPSK</span><span style="font-family:"Times New Roman","serif""></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in"><span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-family:"Times New Roman","serif"">Familiarity with basic operating system – reading and interpreting logs and processes, configure basic network settings</span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in"><span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-family:"Times New Roman","serif"">Ability to multi-task and work in a fast paced environment, while demonstrating the personal initiative needed to succeed in such an environment.
</span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in"><span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-size:12.0pt; line-height:115%; font-family:"Times New Roman","serif"">Mentor, lead, assist, and instruct junior members, regional and market personnel, and local provisioning teams to ensure timely and effective fault
detection, outage correlation, ticketing and notifications for all network detected outages.</span><span style="font-family:"Times New Roman","serif""></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in"><span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-family:"Times New Roman","serif"">Good oral and written communications skills.</span></p>
<p class="MsoListParagraphCxSpLast" style="margin-bottom:0in; margin-bottom:.0001pt; text-indent:-.25in; line-height:normal">
<span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-family:"Times New Roman","serif"">Consistent exercise of independent judgment and discretion in matters of significance.<br>
<br>
</span><span style="font-family:"Times New Roman","serif""></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman","serif""> </span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman","serif"">Experience:</span></p>
<p class="MsoListParagraphCxSpFirst" style="margin-bottom:12.0pt; text-indent:-.25in; line-height:normal">
<span style="font-size:12.0pt; font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-size:12.0pt; font-family:"Times New Roman","serif"">Bachelors degree or equivalent work experience in related field</span></p>
<p class="MsoListParagraphCxSpLast" style="margin-bottom:12.0pt; text-indent:-.25in; line-height:normal">
<span style="font-family:Symbol"><span style="">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-family:"Times New Roman","serif"">At least 2 years of related IP video experience and hands on experience with Motorola and/or Cisco (Scientific Atlanta) digital video product lines.</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Verdana","sans-serif""> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Verdana","sans-serif""> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Verdana","sans-serif"">Thanks,</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Verdana","sans-serif""> </span></p>
<p class="MsoNormal" style=""><b><span style="font-size:9.0pt; font-family:"Verdana","sans-serif"; color:#365F91">Jack Fenley</span></b><b><span style="font-size:9.0pt; font-family:"Verdana","sans-serif""></span></b></p>
<p class="MsoNormal" style=""><i><span style="font-size:9.0pt; font-family:"Verdana","sans-serif"; color:#365F91">Technical Recruiter</span></i><span style="font-size:9.0pt; font-family:"Verdana","sans-serif""></span></p>
<p class="MsoNormal" style=""><span style="font-size:9.0pt; font-family:"Verdana","sans-serif"; color:#365F91">Apex Systems, Inc.</span><span style="font-size:9.0pt; font-family:"Verdana","sans-serif""></span></p>
<p class="MsoNormal" style=""><span style="font-size:9.0pt; font-family:"Verdana","sans-serif"; color:#365F91">53 Perimeter Center East, Suite 300
</span><span style="font-size:9.0pt; font-family:"Verdana","sans-serif""></span></p>
<p class="MsoNormal" style=""><span style="font-size:9.0pt; font-family:"Verdana","sans-serif"; color:#365F91">Atlanta, GA 30346</span><span style="font-size:9.0pt; font-family:"Verdana","sans-serif""></span></p>
<p class="MsoNormal" style=""><span style="font-size:9.0pt; font-family:"Verdana","sans-serif"; color:#365F91">Office:
<a href="tel:770-481-0044" target="_blank"><span style="color:blue">770-481-0044</span></a></span><span style="font-size:9.0pt; font-family:"Verdana","sans-serif""></span></p>
<p class="MsoNormal" style=""><span style="font-size:9.0pt; font-family:"Verdana","sans-serif"; color:#365F91">Fax:
<a href="tel:770-481-0770" target="_blank"><span style="color:blue">770-481-0770</span></a></span><span style="font-size:9.0pt; font-family:"Verdana","sans-serif""></span></p>
<p class="MsoNormal" style=""><span style="font-size:9.0pt; font-family:"Verdana","sans-serif"; color:#365F91"><a href="mailto:jfenley@apexsystemsinc.com" target="_blank"><span style="color:blue">jfenley@apexsystemsinc.com</span></a></span><span style="font-size:9.0pt; font-family:"Verdana","sans-serif""></span></p>
<p class="MsoNormal" style=""><span style="font-size:9.0pt; font-family:"Verdana","sans-serif"; color:#365F91"><a href="http://www.apexsystemsinc.com/" target="_blank"><span style="color:blue">www.apexsystemsinc.com</span></a></span></p>
<p class="MsoNormal" style=""><span style="font-size:9.0pt; font-family:"Verdana","sans-serif"; color:#365F91"><img border="0" width="192" height="48" id="Picture_x0020_1" src="cid:image001.png@01CD5B58.3C46B950" alt="Description: OA-Apex"></span><span style="font-size:9.0pt; font-family:"Verdana","sans-serif""></span></p>
<p class="MsoNormal" style=""><a href="http://www.linkedin.com/pub/jessica-luber-packer/0/625/6ba" target="_blank"><span style="font-size:9.0pt; font-family:"Verdana","sans-serif"; color:blue; text-decoration:none"><img border="0" width="120" height="33" id="Picture_x0020_2" src="cid:image002.gif@01CD5B58.3C46B950" alt="Description: Description: Description: Description: View Jessica Luber-Packer's profile on LinkedIn"></span></a><span style="font-size:9.0pt; font-family:"Verdana","sans-serif""></span></p>
<p class="MsoNormal" style=""><span style="font-size:9.0pt; font-family:"Verdana","sans-serif"; color:#3E69A7"><img border="0" width="109" height="45" id="Picture_x0020_3" src="cid:image003.jpg@01CD5B58.3C46B950" alt="Description: Description: Description: Description: BOS2012"></span><span style="font-size:9.0pt; font-family:"Verdana","sans-serif""></span></p>
<p class="MsoNormal" style=""><b><i><span style="font-size:9.0pt; font-family:"Verdana","sans-serif"">Apex is a Microsoft Certified Partner
</span></i></b><b><span style="font-size:9.0pt; font-family:"Verdana","sans-serif""></span></b></p>
<p class="MsoNormal" style=""><span style="font-size:9.0pt; font-family:"Verdana","sans-serif"; letter-spacing:-.1pt">Apex Systems, Inc. is an Equal Opportunity Employer. Apex Systems, Inc. does not discriminate on the basis of race, color, religion, sex, national
origin, age, disability, or any other characteristic protected by applicable state or federal civil rights law.
</span><span style="font-size:9.0pt; font-family:"Verdana","sans-serif""></span></p>
<p class="MsoNormal"> </p>
</div>
<i><span style="font-size:7.5pt; font-family:"Verdana","sans-serif"; color:#3E69A7">This e-mail communication (including any attachments) may contain confidential information intended solely for the use of the intended recipient. If you are not the intended
recipient, you should immediately stop reading this message and delete it from your system. Any unauthorized reading, distribution, copying or other use of this communication (or its attachments) is strictly prohibited.</span></i>
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